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Drivers and Software

  • Elite 12N v4.83 Firmware Update (Mac OS '.sit' file)
  • Elite 12N v4.83 Firmware Update (Windows '.zip' file)

  • Elite 12N Firmware Update Utilities and Instructions
  • Elite 12N Installer (Mac OS 9 & X)
  • Elite 12N Installer (Windows 98, ME, 2000 & XP)

    User's Manuals

  • Coming soon

    Frequently Asked Questions

    Information and solutions to common problems with the Elite 12 Series.

  • EP Magazine Trouble Report Form (PDF - 113 KB) - Use this form to request a Return Merchandise Authorization (RMA) from GCC Tech Support for an EP Magazine that fails within 90 days of purchase.
  • GCC Return Merchandise Authorization - For US customers only: Is there something wrong with your printer, and you need to return it to GCC for repair? Before you call Tech Support to get a Return Authorization (RMA) Number, print out this form, fill out the requested information and fax the form to GCC Technical Support at (781) 275-1115. If you are a GCC Authorized Dealer, use the Dealer RMA Request Form (PDF - 20 KB) instead.
    Once you have completed the RMA Authorization form, you must contact GCC Technical Support to receive a valid RMA number. Do not return your printer without a valid RMA number. RMA numbers are valid for 30 days only.
  • Technical Bulletin PR022: Elite 12 Series Paper Jams - GCC has identified a component within the Elite 12 Series printer's paper tray that, if improperly adjusted, can result in paper jams and multiple pages feeding. This bulletin outlines the proper adjustment of this part
  • Ethernet 10BaseT Crossover Cable Instructions - If you are using only one computer with your printer, your printer has an Ethernet card, and your computer has a RJ-45 Ethernet port, you can use EtherTalk to connect your computer and printer without buying an Ethernet hub.
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