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WideWriter 360 Print Quality Problems

The WideWriter 360 has a unique head cleaning system which clears paper particles and dust that may have accumulated around the print head nozzles. GCC recommends that the WideWriter 360 print at least 1 page daily. If the printer is not used daily, then perform one of the following cleaning operations on a regular basis.

There are four stages of cleaning: light, medium, heavy, and ink flushing.

Light Cleaning

The light cleaning occurs constantly while printing. This process wipes the print head and dabs it on a blotter.

Medium Cleaning

Medium cleaning occurs if you press the Clean button and release it.

To perform a medium cleaning:

  1. Press the On Line button so that the printer is off line. (The On Line LED should be off).
  2. Press the Clean button.
  3. After the cleaning process has occurred, turn off the printer.
  4. Print the test page by holding down the On Line button while turning the printer on.

Heavy Cleaning

Heavy cleaning occurs if you press and hold the Clean button for more than 3 seconds.

To perform a heavy cleaning:

  1. Press the On Line button so that the printer is off line. (The On Line LED should be off).
  2. Press and hold the Clean button for more than 3 seconds.
  3. After the cleaning process has occurred, turn off the printer.
  4. Print the test page by holding down the On Line button while turning the printer on.

Ink Flushing

If the print quality is not improved by the medium or heavy cleaning operation, perform the ink flushing operation. Ink flushing should only be done if the print quality is not improved by a cleaning operation, or if the printer has not been used in more than six months. Please note that for the best possible print quality, GCC recommends that the WideWriter 360 prints at least 1 page daily.

To flush the ink nozzles:

  1. Turn off the printer.
  2. Make sure the paper is inserted, either single sheets, or manual feed.
  3. Hold the Clean button down and turn on the printer.
  4. One page of solid black will print, which will flush the nozzles.

Note: Use the ink flushing operation very sparingly as it uses a lot of ink (approximately 20 pages worth.)

If you notice that white streaks occur on your printed output, this could be an indication that one or more of the print nozzles on the print head may be clogged. To eliminate the white streaks and to clear the nozzles on the print head, try the following. Perform a medium cleaning. If the medium cleaning does not help, perform a heavy cleaning. If the heavy cleaning does not work, perform the ink flushing.

Rev: 11/12/96




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